Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or just want to tell us we got a ranking wrong? Here is how to get a message to the Online Poker team and what happens once it lands with us.

The Best Way to Reach Us

Email is the most reliable route. Write to us at [email protected] and a real person on our team will read it. We do not run this address on auto-reply scripts, so please allow a couple of working days for a proper response, especially if your question needs checking against an operator's current terms.

A quick tip that helps us help you faster: tell us upfront what your message is about — a bonus term, a licensing question, a suggested correction, and so on. It means we can route it to the right person straight away instead of going back and forth.

What We Can Actually Help With

• Questions about our reviews — If something in a write-up on Coinpoker, Bovada, Ignition, Americas Card Room or any other site we cover is unclear, ask us to explain how we arrived at that view.
• Corrections — Bonus terms, deposit methods and licensing details change. If you have found something on the site that looks out of date, we want to know so we can check it against the operator's current terms and update it.
• Suggestions for coverage — If there is a poker room, deposit method, or comparison angle you think we should be covering and are not, tell us.
• Partnership or editorial enquiries — If you represent a poker operator or an affiliate network and want to discuss coverage, introduce yourself and outline the enquiry clearly.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We will point you toward support resources, and you can also reach the National Problem Gambling Helpline at 1-800-GAMBLER at any time, independently of contacting us.

What We Cannot Do From This Page

We are an independent comparison site, not a poker operator. That means we cannot access your account with any poker room, process a deposit or withdrawal, verify your identity documents, or resolve a dispute over a hand, bonus balance or bad beat jackpot payout. Those requests need to go to the customer support team of the specific site you play on — Coinpoker, Bovada, Stake, Ignition, or whichever operator you signed up with. We can, however, tell you what we know about a site's typical support channels and cash-out process from our own research.

A Note on How We Cover This Industry

Some of the poker sites listed on Online Poker pay us a commission when a reader signs up through a link on our site. This never decides our rankings — ratings and write-ups are based on our own research into traffic, game variety, bonus terms, payment options and licensing, not on who pays the most. If you would like more detail on how we assess sites, that is something you are welcome to ask us about directly.

Readers looking for background on our approach to a specific market, such as our coverage of trusted non-GamStop casinos in the UK, can also get in touch if something there needs a closer look.

Before You Write In About a Specific Site

A few checks save time on both sides:

1. Confirm which state or region you are playing from — availability and licensing vary, since online poker in the US is regulated state by state rather than federally.
2. Have the name of the operator and, if relevant, the promotion or bonus code in question ready to reference.
3. If your query concerns a payment, note the method involved — card, ACH, PayPal, PayNearMe or an operator's prepaid option — since terms differ between them.
4. Remember that we are a review and comparison resource, not the operator itself, so account-specific issues are always faster to resolve directly with the site's own support team.

Eligibility and Responsible Play

Online Poker is intended for adults of legal gambling age. Most US states that regulate online poker set the minimum age at 21, though a small number allow 18. Please confirm the rule in your own state before signing up anywhere. Online poker involves real financial risk — no site, bonus or strategy guarantees winnings, and we do not present it as a way to make money or solve financial pressure. If gambling stops being fun or starts to feel like a problem, the National Problem Gambling Helpline (1-800-GAMBLER) is free, confidential, and available regardless of which site you use. Several states also run their own self-exclusion programs, and we encourage anyone who has opted in to one to keep to it.

Thanks for taking the time to read this far. Whether it is a correction, a question, or feedback on something we got right or wrong, we would genuinely like to hear from you.