Yep, you knew this was coming! We just want to make sure we’re clear about everything so there are no unwelcome surprises once you arrive in Paris.
VIRTUAL TOUR POLICY: All tours are copyrighted and illegal to record and share.
No one has joined your tour? Don’t worry! You can either choose to reschedule your experience at no extra cost or you can embark on a private journey by opting for our private tour option. Of course, you get an amazing private tour that way, at a fraction of the cost!
VIRTUAL TOUR CANCELLATIONS: All payments final. If you don’t show or can’t make it, let us know and we can reschedule!
CANCELLATIONS: Online payment (such as tour deposit) is refunded for cancellations made at least 2 weeks before the start of your tour. To cancel, send us an email at email@example.com. Please note Non-Refundable Deposit section below.
REBOOKING FEE: If a cancellation is made less than 2 weeks before the tour, we will of course do our best to rebook you on another tour. This will incur a 5 euro per-ticket rebooking fee.
TICKET DEPOSITS: When you book a tour, you pay a deposit per ticket, and the remainder is due in cash on the day of the tour. Remember that if only part of your group shows up on the day of the tour, the tickets of those who don’t show are subject to our cancellation policy above.
NON-REFUNDABLE DEPOSIT: For cancellations of our Versailles tours or Louvre tours, the cancellation policy above applies with the exception of the cost of the museum ticket, which is non-refundable. As of March 2018, this amounts to 15 euros per ticket for Very Versailles and the Louvre, and 20 euros per ticket for Versailles Triple Treat.
CHILD DISCOUNTS FOR MUSEUM TOURS: Applicable to Keys to the Louvre, Orsay Only the Best, Very Versailles, and Versailles Triple Treat tours: Any children under 18 must have proof of age on the day of the tour (ID, passport). If they do not have proof of age, or are not under 18 on the day of the tour, and the guide is forced to purchase additional museum tickets by the museum staff, you will have to supplement the amount of our under-18 ticket discount in cash to your guide.
ARRIVAL DAY TOURING: Booking a tour on the day of your arrival to Paris? We love your enthusiasm, but we do not recommend scheduling a tour on your arrival day. We don’t want you to pass out halfway through the tour because of jet lag or miss it entirely because of flight issues! If you do miss a tour because of travel issues your ticket will be subject to our cancellation policy, above.
SOLO TRAVELERS: Our tour minimum is 2 participants. Because of this minimum we encourage solo travelers to join existing tours, ie tours which have already been booked by other travelers. A solo traveler who starts a brand-new tour will have to pay the price of 2 people if no one else joins. Of course, you get an amazing private tour that way, at a fraction of the cost!
WEATHER: All tours leave in rain or shine. Be prepared to embrace Paris weather!
FOOD ON TOURS: Price of food and drink is included on our food tours. Price of food and drink is not included on the Paris Along the Seine, Jewish History of Le Marais, or Versailles tours. This information is indicated on the tour pages as well as the tour confirmation email.
OUTDOOR TOURS: With the exception of our museum tours (Keys to the Louvre, Very Versailles, Versailles Triple Treat, Orsay Only the Best), our tours are outdoor walking tours. We do not enter museums or monuments on our normal walking tours. We want to show you so much in such a very short time, and waiting in lines defeats the purpose (plus, it’s a drag!). Our tours are designed to introduce you to Paris, tell you great stories, make you laugh, and pique your interest for places you can go back and visit later during your time in Paris.
CHILD TICKET LIMIT: Please note there is a maximum of 2 discounted child tickets per 1 full-paying adult ticket.
DISCOUNTS: Discounts may not be combined – only one valid discount will be applied per ticket (includes child discounts).
Policies updated 02/03/2020
Questions? We’re here to answer them! Send us an email.